Account Manager - Nachhaltigkeit

Drive customer success as a trusted advisor and account manager for enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building trust-based relationships that turn customers into advocates.

What you'll do

• Grow annual contract values of existing enterprise customers by translating impact into tangible business value for economic buyers
• Lead renewal negotiations and drive upsell opportunities with existing customers
• Expand reach within global enterprises across new regions, teams, and decision-makers
• Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact
• Represent the customer voice internally to provide input for product development
• Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
• Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets

What you'll need

• 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end
• Hands-on, reliable, and detail-oriented; thrive in fast-changing, early-stage environments
• People-centric and proactive; empathetic and able to communicate clearly while keeping customer outcomes and business priorities aligned
• Excellent German (C2) and English (C1+)
• Presence in Berlin office required

What they offer

• Work closely with Alina, the Account Management leader
• Collaborate with cross-disciplinary team including sales, product experts, and customer success specialists
• Best-in-class tools including HubSpot, Gong, Claude, Slack, Google Workspace, and Notion