Account Manager - Sustainability

Drive customer success as a trusted advisor and account manager for enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building the trust-based relationships that turn customers into advocates.

What you'll do

• Grow annual contract values of existing enterprise customers by translating impact into tangible business value for economic buyers
• Lead renewal negotiations and drive upsell opportunities with existing customers
• Expand reach within global enterprises across new regions, teams, and decision-makers
• Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact
• Represent the customer voice internally to provide input for product development
• Educate users and guide them toward measurable progress on their Net Zero journey
• Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
• Collect, consolidate, and prioritize product feedback

What you'll need

• 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end
• Hands-on, reliable, and detail-oriented with ability to thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracks
• People-centric and proactive; empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned
• Excellent German (C2) and English (C1+)
• Presence in Berlin office required

What they offer

• Work closely with Account Management leader in a cross-disciplinary team of sales, product, and customer success specialists
• Best-in-class tools including HubSpot, Gong, Claude, Slack, Google Workspace, and Notion
• Fast and uncomplicated hiring process, aiming for 10 working days end-to-end