Customer Support Specialist - Accounting Integrations

You will act as the technical escalation point for accounting integrations and complex backend payment configurations at Pliant. Leading the customer implementation lifecycle, you will be the subject matter expert for accounting integrations (DATEV, Xero, NetSuite) and ensure the timely resolution of all export and accounting issues.

What you'll do

• Lead the entire customer implementation lifecycle, from initial setup and configuration of accounting integrations, mappings, and workflows to coordinating with customer finance teams and ERP partners.
• Ensure the timely resolution of all export and accounting issues, effectively integrating Pliant into customer accounting workflows.
• Design and implement scalable onboarding processes, operational playbooks, and clear support paths and ownership models.
• Serve as the key liaison with Product and Engineering to streamline operational tasks, provide customer feedback, and prioritize turning recurring issues into long-term product capabilities.
• Develop deep operational expertise in accounting exports, ERP/accounting workflows, CSV customization, and mapping logic.
• Support the successful rollout of new integrations and actively maintain the quality and reliability of all existing integrations.
• Manage card network setups and ensure operational processes are executed flawlessly.
• Act as an internal mentor, building playbooks and cheat sheets so the Tier 2 CS team can handle basic integration questions without escalating.

What you'll need

• Deep understanding of either bookkeeping, reconciliation, and local accounting standards (e.g., GoBD, DATEV SKR03/04), OR SaaS API debugging and technical product support.
• Knowledge of how data flows between systems, comfort with JSON payloads, complex export files, and managing data mappings.
• Curiosity for APIs, integrations, and operational debugging alongside engineering teams.
• Enthusiasm for creating structure, resolving complexity, and scaling difficult workflows.
• Ability to coordinate effectively between technical and non-technical stakeholders.
• Clear, simplified communication of complex topics across various internal and external stakeholders.

What they offer

• Flexible and remote work possibility
• Monthly mobility benefit
• Wellhub Membership
• Pliant Card with monthly credit
• Flat hierarchy and transparent communication
• Opportunity to develop talent in a dynamic team with ambitious goals