Customer Support Specialist - Accounting Integrations

You will act as a technical escalation point and subject matter expert for accounting integrations (DATEV, Xero, NetSuite) and complex backend payment configurations. You will lead efforts in customer onboarding, ERP/Accounting setup, configuration support, custom CSV operations, partner and accounting coordination, debugging exports, implementation questions, and operational troubleshooting.

What you'll do

• Lead the entire customer implementation lifecycle, from initial setup and configuration of accounting integrations, mappings, and workflows to coordinating with customer finance teams and ERP partners.
• Ensure the timely resolution of all export and accounting issues, effectively integrating Pliant into customer accounting workflows.
• Design and implement scalable onboarding processes, operational playbooks, and clear support paths and ownership models.
• Serve as the key liaison with Product and Engineering to streamline operational tasks, provide customer feedback, and prioritize turning recurring issues into long-term product capabilities.
• Develop deep operational expertise in accounting exports, ERP/accounting workflows, CSV customization, and mapping logic.
• Support the successful rollout of new integrations and actively maintain the quality and reliability of all existing integrations.
• Manage card network setups and ensure operational processes are executed flawlessly.
• Build playbooks and cheat sheets for the Tier 2 CS team to handle basic integration questions.

What you'll need

• Deep understanding of either bookkeeping, reconciliation, and local accounting standards (e.g., GoBD, DATEV SKR03/04), OR SaaS API debugging and technical product support.
• Knowledge of how data flows between systems, comfortable with JSON payloads, complex export files, and data mappings.
• Curiosity for APIs, integrations, and operational debugging alongside engineering teams.
• Collaborative problem-solving approach with enthusiasm for creating structure, resolving complexity, and scaling difficult workflows.
• Ability to coordinate effectively between technical and non-technical stakeholders.
• Clear, simplified communication of complex topics across various internal and external stakeholders.

What they offer

• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Pliant Card with monthly credit to explore the product and enjoy food with colleagues