Customer Success Manager (AI Enterprise)

You will join Almetra's early Customer Success function and own a series of accounts with the full customer lifecycle from day one. You will operate as a senior player: carrying your own book while continuously building the infrastructure for the team.

What you'll do

• Own NRR, gross retention, and customer health across your account portfolio
• Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises
• Facilitate cross-functional alignment between customer technical and operations teams and our internal stakeholders
• Proactively monitor solution performance, identify expansion opportunities, and advise on best practices
• Manage escalations end-to-end, maintaining high customer satisfaction
• Enrich CS infrastructure in parallel: playbooks, health scoring, processes, tooling
• Represent the customer perspective in internal product and strategy discussions

What you'll need

• 3+ years in a customer-facing role, ideally with enterprise clients in manufacturing or industrial environments
• Proven ability to navigate large, matrixed organizations
• Track record of both retaining and expanding accounts commercially
• Strong communication and stakeholder management skills across technical and executive audiences
• Comfortable building process where little exists
• Fluent in English; additional languages a plus
• Willingness to travel as needed

What they offer

• Employee Share Options Program for all permanent employees
• Urban Sports club membership and quarterly team retreats
• Flexible working hours and flat hierarchy with open 360° feedback
• Diverse, talented team working on cutting-edge AI projects with real-world impact