Junior Customer Service Agent – Dutch Speaking

Support Dutch-speaking customers at Raisin as a Junior Customer Service Agent, handling inquiries by phone and email. You'll be the contact person for customers with all matters relating to our financial products, focusing on service and customer experience.

What you'll do

• Quickly become an expert for our products and processes, you are the contact person for our customers.
• With your communication skills, you will independently handle customer inquiries by phone and in writing.
• You work closely with other colleagues from customer service and Raisin's departments and stakeholders.
• You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm.
• You professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
• You contribute to making the use of our platform a positive customer experience.
• You develop and implement your own ideas for optimizing work processes.

What you'll need

• You speak Dutch at C2 level, both written and spoken and have a good command of English.
• Professional experience in customer service or customer support is desirable, regardless of industry.
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics and in modern finance and capital markets.
• You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly.

What they offer

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• Company pension scheme (Betriebliche Altersvorsorge) with 20% support.
• Urban Sports Club membership subsidy of €20+ per month.
• Deutschland Ticket subsidy of €25 per month.
• Fresh fruit, snacks and drinks provided at the office.