Senior Lifecycle Specialist

As a Senior Lifecycle Specialist, you will be the driving force shaping core CRM strategies. In this dynamic role, split between high-impact operational execution and forward-thinking strategic initiatives, you will take the lead on critical compliance, security, and operational messaging.

What you'll do

• Execute multi-channel CRM campaigns, employing a holistic approach to engage effectively with the customer base.
• Collaborate closely with cross-functional teams and stakeholders to ensure the seamless delivery of complex campaigns, leveraging operational expertise.
• Champion adherence to established processes to maximise campaign efficiency and operational excellence.
• Conceptualise, set up, and maintain automated communication workflows that support the achievement of CRM key performance indicators.
• Collaborate with the CRM team and seasoned CRM managers to conceptualise and plan new strategic campaigns that align with the company's overarching goals.
• Apply data-driven insights and understanding of customer segments to ensure targeted messaging and the achievement of strategic objectives.

What you'll need

• Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
• 3+ years of experience in CRM roles.
• Proven track record in CRM campaign execution and optimization at a senior level.
• Strong technical skills, including HTML and A/B testing, to ensure operational excellence.
• Proficiency in CRM tools to drive effective campaigns.
• Excellent communication and collaboration skills to lead cross-functional teams effectively.
• Creative problem-solving ability and attention to detail.
• Strong project management skills and ability to work on several topics simultaneously.

What they offer

• Competitive personal development budget, work from home budget, fitness & wellness discounts, language apps and public transportation.
• Premium N26 bank account subscription and subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• High degree of autonomy and access to cutting edge technologies.
• Relocation package with visa support.