Senior Account Manager

Morressier is seeking a senior key account manager to manage a portfolio of US-based clients. You will act as the chief liaison between clients and the broader Morressier team, ensuring their continued satisfaction and expanding our biggest account offerings.

What you'll do

• Act as the chief liaison and key point of contact between the client and the broader Morressier team. Look to expand our biggest account offerings
• Manage the client contract ensuring all requirements and affiliated timelines are met and exceeded
• Foster renewals and develop opportunities to extend and enhance client contracts (Cross sell/ upsell opportunities)
• Interact with some of our biggest publishing and society clients on an ongoing basis in a friendly, communicative, and professional manner
• Develop a high level of understanding of the product and services, enabling independent problem solving on minor issues, prioritizing and escalating as needed
• Gather business requirements for new developments and enhancements, and proactively look for ways to enrich the client relationship and win new clients
• Work closely with all departments, including with Product, Design, and Engineering to innovate and inform the roadmap based on client needs and feedback
• Define, monitor, and analyze key metrics that measure client success and contribute to overall company goals

What you'll need

• Bachelor's degree
• Relevant (6-7 years) experience in account management, customer success, or a consultative sales role
• Experience in publishing, academia or the scholarly communications industry
• Excellent verbal and written communication, organization, and attention to detail
• Natural relationship cultivator, service orientation
• Ability to work independently while maintaining a high level of internal communication and collaboration with global colleagues
• Technical aptitude and ability to quickly learn new software
• Ability to travel locally, domestically, and potentially internationally to meet with clients and colleagues

Nice to have

• Experience in a startup environment
• Experience selling, managing, or building technical products or services

What they offer

• Competitive salary plus stock options
• Flexibility for remote work from home or anywhere else
• Flexible working hours
• Working at the heart of a high-performing dynamic team from around the world
• Meaningful work enabling all the world's learners to discover, share and advance new ideas