Customer Project Manager

You'll be the face of Insider One to our clients, acting as the bridge between their needs and our technology. You'll help clients understand their needs and which of our features and products best match their goals, while ensuring they're utilizing our technology at their best.

What you'll do

• Be the face of Insider One to our clients and bridge between their needs and our technology
• Help clients understand their needs and which features and products best match their goals and expectations
• Monitor and facilitate the customer's adoption of our technology
• Work with engineers, developers, and product specialists to ensure clients have full tech support when required
• Develop and maintain key account plans that identify opportunities to boost the value we add to clients' organisations
• Establish a trusted adviser relationship that ensures customer satisfaction with our services and technology
• Plan strategies to help customers meet their objectives, prioritising and driving resolution of escalated issues
• Bring new product ideas to the table to help shape our product roadmap

What you'll need

• Previous work experience in customer-facing roles, such as customer success, project management, or strategic consulting
• Strong oral and written communication skills, plus positive, energetic phone skills and excellent listening skills
• Self-motivated and tech-savvy, always in search of solutions and ideas to improve client relationships
• Care for our clients and make sure they feel at home with our products and assistance, with superior project and time management skills
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• Ability and flexibility to work in a fast-paced startup environment
• Strong communication skills in both English and German

What they offer

• Diverse global team where every voice is heard across 50+ nationalities
• Internal trainings covering AI fundamentals, coding, languages, and personal development
• Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass
• Eligibility-based ESOP to own a piece of what you build
• Rewarding referral bonuses and volunteering opportunities
• Year-round global retreats and team-building activities