Customer Implementation Manager (API & SDK)

Proactively engage with customer technical decision-makers to support their digital transformation. Run data workshops, drive pilots and proofs of concept, troubleshoot technical issues, and guide customer strategy to move implementations from pilots to productive deployments.

What you'll do

• Proactively engage with and reach out to customer technical decision-makers and influencers. Utilize information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation.
• Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
• Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and move the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
• Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations.
• Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.

What you'll need

• Bachelor's degree in Computer Science or a related field.
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity or strong working knowledge of development methodologies and technologies including JavaScript, jQuery, HTML, CSS, REST, XML, and database technologies.
• Strong product command and technical domain knowledge of SaaS, Marketing, Mobile Applications, APIs, SDKs or Programming.
• Strong communication skills in English and German.

What they offer

• Global diverse team with 50+ nationalities.
• Internal trainings covering AI fundamentals, coding, languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, and MasterClass.
• Eligibility-based ESOP shareowner program.
• Referral bonuses and volunteering opportunities.
• Year-round global retreats and team-building activities.