(Jr.) Inside Sales Manager

As (Junior) Inside Sales Manager, you'll be the operational backbone of HOLY's retail business. You'll be the day-to-day link between retail customers and everything that happens behind the scenes—owning order management and coordinating tightly with Key Account Management, Logistics, Finance, and the Field Force.

What you'll do

• Own end-to-end order management for retail partners—from order intake and entry to confirmation.
• Be the direct point of contact for retail customers—handling their questions, orders, and requests over the phone and email, quickly and reliably.
• Support cross-functional coordination with Key Account Management, Logistics, and Finance to help ensure orders are fulfilled on time and in full.
• Keep master data in GS1 clean and up to date—accurate product data and article details are on you.
• Support invoicing and reconciliation together with Finance, and help resolve open items with customers.
• Spot recurring friction in the order process and help improve the way we work as the retail business grows.

What you'll need

• Fluent in German and English—comfortable talking to German-speaking retail partners on the phone and working in an international team.
• Based in Berlin and open to frequent office attendance.
• Some first experience in order management, inside sales, customer service, supply chain, or a commercial support role—ideally in FMCG or retail.
• Highly organized and detail-oriented—you keep track of many moving parts, and nothing falls through the cracks.
• A clear, friendly communicator—you enjoy being on the phone and building trusted relationships with customers and colleagues.
• Comfortable with tools—CRM/ERP, OMS systems, and Excel don't scare you.
• Obsessed with accuracy, follow-through, and doing what you say you'll do—partners trust you because you deliver.

Nice to have

• Experience with GS1 or other base data management tools.

What they offer

• Competitive salary and meaningful equity at a pivotal stage of hypergrowth.
• Central office in Berlin Prenzlauerberg with flexible working hours.
• Startup culture with flat hierarchies, fast pace, and personal development opportunities.
• Huge impact shaping HOLY's internationalisation in a top market.