Delivery Capacity & Demand Manager

You'll own the delivery proposition for your set of European markets—the delivery days, time windows, cut-offs, pricing nudges and recommendations customers see when they place or change an order. You'll configure our in-house demand steering tool to balance customer demand against the capacity our warehouses and logistics partners can execute, working across supply chain, local market teams, and tech partners to validate configurations and catch misconfigurations before they reach customers or warehouses.

What you'll do

• Own the delivery proposition for your set of European markets: the delivery days, time windows, cut-offs, pricing nudges and recommendations customers see when they place or change an order.
• Configure and calibrate our in-house demand steering tool, so demand is guided towards the capacity we have rather than blocked outright when a production site or delivery route fills up.
• Monitor daily whether the offering ran as expected across your markets, and get to the bottom of it when it didn't.
• Dig into the data with SQL and our monitoring dashboards to establish what actually happened.
• Partner with supply chain planners, logistics teams, local market colleagues and our tech partners to translate their constraints into configurations.
• Lead the validation for holiday shifts and peak periods, giving a clear go/no-go recommendation backed by evidence.
• Shape where the tool goes next, improving the configurations, checks and documentation that keep demand steering reliable as we roll the model out across more markets.

What you'll need

• Experience in logistics, supply chain, operations or a related field, where you've seen how a change to what you offer customers affects their journey.
• Confidence with data: you write your own SQL queries, work comfortably in spreadsheets, and read a dashboard closely enough to tell a real signal from noise.
• A methodical way of working: you like things documented and done properly, and you stay effective while the system around you is still being built out.
• The ability to explain a technical problem to a non-technical colleague, and to make a recommendation land with evidence behind it.
• An appetite for ownership over the long haul: you'd rather take one system and develop true mastery in it than move from project to project.
• Fluent English, and you're based in Berlin or ready to move there.

What they offer

• Competitive compensation package with HelloFresh-subsidized Pension Scheme.
• Berlin relocation support and hybrid working model.
• HelloFresh box discounts and office meal discounts.
• German language learning budget and access to HelloFresh Academy.
• Mental health support, 24/7 gym access, and working-parent-friendly benefits.