Inside Sales Representative (Berlin

As an Inside Sales Representative, you'll play an important role in helping existing customers scale while managing requests and closing deals from a large book of accounts. You'll build a strong foundation of knowledge across the product platform and internal sales processes while partnering with Support, Order Management, and Marketing.

What you'll do

• Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma's platform and pricing
• Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
• Manage inbound billing requests such as processing renewals and changing payment term/method
• Close targeted outbound account renewals
• Qualify and handle inbound sales requests
• Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products

What you'll need

• Desire to build career in Sales—ultimately working towards Senior Inside Sales Representative and Account Executive roles at Figma
• Strong technical aptitude with ability to learn new products, processes, and policies
• Collaboration across multiple teams such as Sales, Support, Billing, and Marketing
• Inherent curiosity and commitment to ongoing learning, adaptable and comfortable navigating frequent change, and high achiever with strong inner motivation to over-achieve
• Fluent in English and German languages

Nice to have

• B2B SaaS experience
• Customer-facing Sales/Support experience