Key Account Manager

Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth. You will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.

What you'll do

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.
• Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.
• Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.
• Own and optimise key customer metrics, including NPS, retention, NRR, and escalation management.
• Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.

What you'll need

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.
• Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.
• Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.
• Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.
• Proficiency in English and German.

What they offer

• Competitive salary
• Customizable benefits package (wellbeing, sport, mobility, food, and more)
• 28 days of vacation, plus 2 company days and local public holidays
• Remote-flexible hybrid (3 days/week in office)
• Up to 6 remote calendar weeks a year
• Great tech and work setup