Customer Success Manager

Lead technical onboarding and implementation for customers. Become a trusted advisor for finance leaders and operational teams, configuring customer environments and supporting ERP, accounting, and financial system integrations.

What you'll do

• Lead technical onboarding and implementation for customers.
• Become a trusted advisor for finance leaders and operational teams.
• Configure customer environments and support ERP, accounting, and financial system integrations.
• Work closely with Engineering to troubleshoot technical issues and prioritize product improvements.
• Build implementation playbooks, onboarding guides, and technical documentation.
• Analyze customer usage and proactively drive adoption.
• Translate customer requirements into product feedback for Product and Engineering.
• Conduct customer training sessions and executive business reviews.

What you'll need

• German native is a must.
• 2–6 years in Technical Customer Success, Solutions Engineering, Implementation Consulting, Technical Account Management, or Solution Architecture.
• Experience with B2B SaaS products.
• Experience working with enterprise or mid-market customers.
• Comfortable working with APIs, integrations, and JSON.
• Experience troubleshooting technical implementations.
• Understanding of ERP or accounting systems (SAP, Microsoft Dynamics, Business Central, Oracle NetSuite, DATEV, etc.).
• Ability to communicate technical concepts to non-technical stakeholders.

Nice to have

• Background in fintech, ERP, finance software, AI, or data platforms.
• Basic SQL knowledge.
• Familiarity with AI-powered software and modern SaaS architectures.

What they offer

• Competitive compensation and meaningful equity.
• High ownership from day one with direct collaboration alongside the founders.
• Shape the Customer Success organization and influence product direction.
• Cool office in Berlin.
• Clear career progression into Customer Success Leadership, Solutions Engineering, or Product.