Quality Assurance and Training Analysis Intern

Perform quality checks as part of Quality Assurance for Customer Support and Operations, and support in delivering efficient training material, training plans, and training experiences for external and internal new hires within Solaris Operations.

What you'll do

• Perform quality checks as part of the Quality Assurance for Customer Support (including Complaints Management) and Operations.
• Support in delivering an efficient training material, training plan and training experience for external and internal new hires within Solaris Operations.
• Support in the maintenance of training content.
• Perform the Quality checks and analyze the results of Quality Assurance for new hires for a special project.
• Suggest improvement plan and remediation actions when required, including delivering of any additional training whenever required.
• Support in the improvement of Customer Support (including Complaints Management) and Ops processes.

What you'll need

• Student in Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.
• Experience within the banking or financial services industry, with particular focus on Customer Support processes and best practices.
• Basic knowledge of Banking industry and financial services.
• Understanding of training methods and training content creation.
• Very good English and German written and verbal language skills.
• Exceptional collaboration and communication skills.
• Hands on and problem-solving skills.

What they offer

• Transparent framework to support your career goals
• Lunch reimbursement
• Mental health support via Thrive
• Flexible working model
• Deutschlandticket subsidy for voluntary internship model