Team Lead Anti-Financial Crime Operations

You mentor and empower a team of Anti-Financial Crime experts while serving as the primary escalation point for complex, high-risk transaction-based alerts and case investigations. You drive operational excellence through QA frameworks, SLA adherence, and strategic collaboration across 1st Line, 2nd Line, Product, Data, and Engineering teams.

What you'll do

• Mentor and empower a team of AFC experts, fostering continuous professional growth, identifying coaching opportunities, and transferring your deep industry knowledge
• Act as the primary escalation point for reviewing and triaging complex, high-risk transaction-based alerts and case investigations before routing them to the 2nd Line
• Ensure operational excellence by taking full ownership of the QA framework, ensuring strict adherence to investigation standards and SLAs in a high-volume environment
• Serve as the strategic liaison between 1st Line, 2nd Line, Product, Data, and Engineering teams to ensure compliance and to optimize workflows, tooling, and process automation
• Continuously identify emerging money laundering, terrorist financing, and financial crime trends to proactively refine operational controls and investigation procedures

What you'll need

• Several years of experience in an Anti-Money-Laundering/Anti-Financial Crime related operational role within fintech, payments, banking, or a comparable environment
• Deep understanding of money laundering and terrorist financing typologies, as well as other suspicious activities, and the operational controls required to effectively mitigate these risks
• Prior experience in people leadership and managing AFC Operations experts in a high-volume environment
• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure
• Experience in improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering
• Excellent communication skills in English and German to lead the team effectively

What they offer

• Work from centrally located offices in Munich or Berlin with opportunity to work from abroad
• Latest hardware and tools
• Individual Education Budget and in-house knowledge sharing sessions
• Free German language classes
• Attractive compensation package and company pension scheme
• International relocation support provided if required