Fraud Operations Expert

You will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. You will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, and collaborate cross-functionally to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. This is a fixed-term position for 2 years, and may require on-call duties during early/late hours and weekends.

What you'll do

• Own end-to-end triage and investigation of potential fraud cases flagged by monitoring systems or the business in real-time
• Identify operational gaps and inefficiencies, proactively raising risks to help build more robust processes and tooling
• Collaborate cross-functionally with internal teams to share strategic insights to sharpen detection and prevention strategies
• Translate recurring patterns into actionable data-driven insights that strengthen the overall defense framework
• Manage on-call duties to ensure coverage during early/late hours and weekends

What you'll need

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• High attention to detail and self-direction to manage a dynamic workload in a fast-paced environment
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Fluency in German and excellent English skills (both written and spoken)

What they offer

• Attractive compensation package and company pension scheme
• Education Budget for learning and development
• Complimentary subscription to Scalable Capital's PRIME+ Broker
• Monthly 50% contribution for Deutschland Jobticket
• Flexible and discounted sports activities with Urban Sports Club
• International relocation support and opportunity to work from abroad