Senior Program Manager, Product & GTM Programs

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About the role

As Senior Program Manager, Product & GTM Programs, you run program management between the GTM organization and Product & Engineering. You are the connection point between both sides, bringing them together early on upcoming changes, aligning on what those changes mean for customers & partners, and determining what support customers need and which internal teams have to be prepared.

What you'll do

• Serve as the connection point for upcoming customer-impacting changes, bringing Product & Engineering and GTM together early to align on how customers and partners are affected and what they need to do.
• Act as the single coordination point across Product, Engineering, Professional Services, Product Marketing, Partnerships, Operations, and Engagement Managers, steering cross-functional kickoffs and holding functional owners to their commitments.
• Design communication plans for customer and partner communication so they experience one coordinated channel instead of several, and collect early customer and field feedback before it becomes an escalation.
• Track progress against plan, enforce deadlines, own escalation management end to end, and report to senior leadership in a way that makes risk visible early.
• Define and measure success metrics for each program, run retrospectives that produce process change, and build the playbooks, SOPs, and governance cadence that make this function durable.

What you'll need

• 5-7+ years in program or project management, owning complex cross-functional programs end to end.
• Experience as the connective tissue between technical and commercial teams, translating in both directions.
• Technical fluency in enterprise software platforms; you can assess what a change means for customers without Engineering explaining it each time.
• Ability to operate without formal authority — you've held teams to deadlines you don't own and you're comfortable making the call.
• Track record of building the system, not just the tracker; you've created or fixed a process that outlived your tenure.
• Energized rather than paralyzed by ambiguity; you build the playbook while running the plays.
• Exceptionally strong writer, equally at home in technical detail and executive narrative.

What they offer

• Opportunity to shape agentic AI at enterprise scale with companies like Booking.com, HealthEquity, and Allianz.
• Backing by leading global investors including General Catalyst, EQT Ventures, and Altimeter Capital.
• Intense, fast-execution environment with direct feedback and high expectations for meaningful contribution from day one.

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