Compliance and Prevention Associate (Complaints Management)

Compliance & Prevention Associate to join the Complaints Management & Prevention team. Reporting to the Complaints Compliance & Prevention Manager, you will execute regulatory remediation deliverables, conduct deep-dive Root Cause Analyses, perform data reconciliations, and enforce compliance checks on complaint handling across all markets with focus on Germany.

What you'll do

• Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives.
• Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items.
• Perform deep-dive case investigations across different complaints' markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms.
• Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews.
• Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks.

What you'll need

• 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space.
• Full working proficiency in German language and fluent English.
• Professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support.
• Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis.
• Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation.

What they offer

• Competitive personal development budget, work from home budget, fitness & wellness memberships, language apps and public transportation discounts.
• Premium N26 bank account subscription and subscriptions for friends and family members.
• Vacation days vary by location with an additional day of annual leave for each year of service.
• High degree of autonomy and access to cutting edge technologies.
• Relocation package with visa support.