Sr. Inside Sales Manager

This is a senior, hands-on leadership role at the center of HOLY's retail transformation. You'll take functional ownership of Inside Sales - order management, invoicing, master data, customer support, and fleet - and be the person who turns a reactive operation into a clean, automatable, well-run team.

What you'll do

• Take end-to-end leadership of the Inside Sales function - order intake, invoicing, master data, and customer support/communication management for our retail partners.
• Lead, coach, and grow the (Jr.) Inside Sales Manager(s), our part-time Fleet Manager and our Working Student - you're their manager, their escalation point, and the one who makes sure nothing falls through the cracks when volume spikes.
• Be the senior point of contact for cross-functional coordination with Key Account Management, Procurement, Logistics, Finance, and Systems - resolving issues at the root, not just relaying them.
• Build the processes, SOPs, and escalation paths that let Inside Sales run without every crisis landing on your desk - design for scale and automation, not just for getting through today.
• Own fleet management end-to-end (procurement, wrapping, accident management, and disposal).
• Drive down the order backlog and outstanding-payment issues that come with a growing retail business, and put in place the reporting/KPIs (order accuracy, fulfillment SLAs, invoice turnaround) that let us see problems before they become crises.

What you'll need

• 3 years of experience in inside sales, sales operations, or commercial operations - ideally including time in FMCG or retail - with real experience leading or building a team.
• You've scaled or restructured an operational function before: you know how to take something reactive and messy and turn it into something clean, documented, and repeatable.
• Comfortable owning ambiguity: this function is being rebuilt in real time, and you'll need to make calls on scope, process, and priority without everything being pre-defined for you.
• Fluent in German and English - confident on the phone with German-speaking retail partners and equally comfortable working in an international team.
• Based in Berlin and open to frequent office attendance.
• Excel/Sheets at an advanced level. Knowledge in ERP/OMS and EDI platforms are a big plus.
• Hands-on leader: willing to work the phones and inbox yourself in the early days while you build out the team and processes around you.

Nice to have

• Knowledge in ERP/OMS and EDI platforms.

What they offer

• Competitive compensation, including company shares.
• Central office in Berlin Prenzlauerberg with flexible working hours.
• Startup culture with flat hierarchies and fast pace.
• Opportunity to shape HOLY's internationalisation in a top market.