Logistics Manager - Retail & D2C

HOLY is growing fast with new product launches, expanding retail partnerships, and an ever-increasing customer base driving demand across all channels. We are looking for a Logistics Manager with a clear focus on Retail and a strong connection to D2C Logistics to ensure that retail orders are prepared completely and delivered on time, while also supporting reliable D2C fulfillment, inventory flow, and customer experience.

What you'll do

• Take end-to-end responsibility for ensuring that retail orders are complete and ready for shipment on time.
• Own Retail OTIF performance and proactively steer against deviations with fulfillment partners and retail customers.
• Coordinate display assembly, capacity planning, timelines, and escalations.
• Support reliable D2C order fulfillment, inventory flow, replenishment, and delivery performance.
• Monitor open operational issues and coordinate quick resolutions with fulfillment partners, Supply Chain, Customer Service, and E-Commerce.
• Act as the communication bridge between Logistics, Inside Sales, Retail, E-Commerce, Customer Service, Supply Chain, and external partners.
• Track retail and D2C logistics KPIs and turn them into actionable insights.
• Improve recurring logistics workflows across Retail and D2C and identify efficiency and cost-reduction opportunities.

What you'll need

• Retail-Ops-Ownership: You take full end-to-end responsibility for retail order readiness and OTIF performance, proactively steering against deviations before they become escalations.
• 3PL & partner management: Proven experience managing fulfillment partners operationally - holding them to SLAs, resolving deviations in speed, accuracy or cost quickly and calmly.
• Cross-functional coordination: Comfortable acting as the bridge between Logistics, Retail, E-Commerce, Customer Service and Supply Chain, keeping stakeholders aligned even when things move fast.
• Analytical & KPI-driven: Skilled at turning partner reports and internal dashboards into actionable insights, spotting risks and recurring issues early.
• Fluency in English and German is a must.

What they offer

• A successful and growing company with 36+ months of profitable growth and recent Series B funding.
• Huge impact to shape HOLY's internationalisation in a top market.
• Central office in Berlin Prenzlauerberg with flexible working hours.
• Competitive compensation including company shares and meaningful equity.
• Startup culture with flat hierarchies, fast pace, and personal development opportunities.