Head of Strategy and Operations — Partnerships

Strategic Partnerships is running a multi-vertical, multi-region portfolio with real scale ambitions. You sit at the center of how Partnerships executes: owning the planning cadences, performance frameworks, cross-functional machinery, and analytical infrastructure that lets a lean team manage a complex portfolio without losing speed or discipline.

What you'll do

• Own the operating system: Design, build, and maintain the frameworks, playbooks, and cadences that let channel teams execute at scale — partner tiering logic, corridor launch checklists, activation tracking, readiness gates, WIN vs. PLAY operating guidelines.
• Run the planning cycle end-to-end: Own the annual and quarterly planning process for Strategic Partnerships, translating channel strategy into OKRs, KPI frameworks, financial frames, and execution roadmaps.
• Lead and develop the Operations team: Manage and develop the Operations team, setting clear direction and holding a high bar for output.
• Drive strategic projects: Own the execution of complex, cross-functional strategic projects from problem framing and stakeholder alignment through to delivery.
• Own performance tracking and the channel P&L view: Maintain the GMV forecast, track actuals against plan, and build the dashboards that give leadership clear visibility into what's working, what's at risk, and what needs intervention.
• Drive cross-functional execution: When a partner launch is blocked by a tracking gap, an unresolved payment rail, or a product dependency, you own the resolution.

What you'll need

• 7+ years combining strategy and operations, ideally starting in top-tier consulting and moving into an in-house role at a marketplace, platform, or high-growth tech company.
• A builder who's owned initiatives end-to-end — problem framing, cross-functional alignment, execution, post-mortem.
• Growth-obsessed: You set ambitious targets, push yourself and the people around you further, and treat every constraint as a problem to be solved.
• Bias to action: You create clarity rather than waiting for it.
• People leadership experience: You've managed a team and made it better.
• Strong analytical foundation: You can build a channel P&L, model GMV scenarios, and structure a business case from scratch. Excel fluency is a must.
• Strategic planning and OKR experience: You've owned planning cycles and OKR frameworks, not just participated in them.
• Exceptional communication: You write and present clearly at every level — weekly ops update to exec narrative.