Head of Strategy and Operations — Partnerships

Strategic Partnerships is running a multi-vertical, multi-region portfolio with real scale ambitions. You'll own the planning cadences, performance frameworks, cross-functional machinery, and analytical infrastructure that lets a lean team manage a complex portfolio without losing speed or discipline. You sit at the center of how Partnerships executes, working directly with the Head of Strategic Partnerships and leading the Operations team.

What you'll do

• Own the GMV forecast and P&L accountability for the partnership channel. Build the forecasting model, track actuals, and maintain forecast accuracy within 5-7%.
• Design and run the annual and quarterly planning cycles end-to-end. Set targets, cascade OKRs, build financial frames, and run QBRs.
• Build and maintain the operating system. Define the playbooks, checklists, readiness gates, and stage gates that channel teams use. Enforce hygiene and accountability.
• Lead the Operations team. Manage and develop 3+ people. Make hiring and performance decisions. Build commercial instincts in your team.
• Own strategic project execution. Take complex, ambiguous problems from framing through delivery. Unblock cross-functional dependencies.
• Drive CRM and pipeline discipline. Define stage definitions, enforce coverage ratios, maintain data hygiene. Educate and hold commercial teams accountable.
• Build channel economics models. Separate reported from incremental revenue. Reprice terms against measured floors. Model unit economics and guide investment decisions.

What you'll need

• 7-10+ years combining strategy and operations. Deep expertise in ops roles at marketplaces, platforms, or high-growth tech.
• Owned a revenue or GMV forecast and been measured on it.
• Owned an annual or quarterly planning cycle as the owner of output.
• Runs CRM and pipeline as a discipline. You've defined stage gates, enforced coverage ratios, and held teams accountable to them.
• Understands partner and channel economics. You can separate reported from incremental, reprice terms, and build a channel P&L from scratch.
• Comfortable building and scaling forecast and unit economics models. You model scenarios and run sensitivity analysis.
• Led an operations or analytics team of 3 or more people.
• Uses AI tools to improve your work with concrete examples of impact.

Nice to have

• Travel or experiences industry background
• Consulting background, then moved in-house
• SaaS RevOps experience
• Scaled teams from 0 to 10+

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach with three days in office and two days optional at home
• Monthly transportation and fitness budget
• Discounts on GetYourGuide activities for you, friends, and family
• Language reimbursement program and health and wellness benefits