Salesforce Administrator

As a Salesforce Administrator at Forto, you will be a central point of contact for multiple departments, including our Commercial, Legal, and Product teams. Your primary focus will be to ensure our Sales Cloud platform runs efficiently and scales reliably alongside our business needs.

What you'll do

• Collaborate across teams: Work closely with a multi-disciplinary team (Engineering, Administration, and Product) to align the Salesforce platform with our business goals.
• Bridge business and technical needs: Participate in discovery sessions to gather and validate requirements, translating them into scalable solutions that prioritize a clean user experience.
• Configure and build: Perform declarative Salesforce configuration using best practices, including Flow, permission sets, dynamic layouts, approval processes, and custom reporting.
• Manage the day-to-day: Handle core system administration, including user management, resolving support tickets, and facilitating user training.
• Ensure data integrity: Monitor and improve data quality using validation rules and automation, and perform mass data updates using ETL tools (e.g., Salesforce Data Loader, G-Connector).
• Oversee deployments and environments: Manage our sandbox environments and support the wider team with release deployments.
• Support third-party tools: Maintain and troubleshoot business application integrations, such as Slack, Outreach, and Clay.
• Document our systems: Create and maintain clear technical documentation to ensure our platform architecture remains transparent and accessible to the team.

What you'll need

• 3+ years of hands-on experience as a Salesforce Administrator, ideally within a complex stakeholder environment.
• Salesforce Certified Administrator credential.
• Experience creating best-practice declarative solutions, particularly Flows, Lightning Apps, Validation Rules, and Approval Processes.
• Experience working directly with diverse stakeholder groups, building trust and managing expectations.
• Strong verbal and written communication skills in English, comfortable translating technical requirements for non-technical colleagues.

Nice to have

• Advanced certifications such as Certified Advanced Administrator or Platform App Builder.
• Experience with Apex and/or related languages.
• Experience using/managing integrations with third party apps such as Hubspot, Outreach, Clay, and Demodesk.