Head of Fund Operations

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About the role

As Head of Fund Operations, you'll lead the Capital Management domain, the cross-functional organisation responsible for delivering capital calls, distributions, treasury services and day-to-day fund operations across European markets. You'll lead experienced managers and senior specialists, helping them scale high-performing teams while continuously improving service quality, efficiency and customer experience.

What you'll do

• Lead managers and senior operational experts across multiple markets.
• Own operational delivery for capital calls, distributions, treasury operations, investor support and fund-related operational services.
• Drive operational excellence across quality, efficiency, customer satisfaction and scalability.
• Coach experienced fund operations professionals through complex operational, legal and fund-specific challenges.
• Partner closely with Product and Engineering to automate manual work, improve internal tooling and influence product direction.
• Work cross-functionally with Fund Accounting, Investor Onboarding, Fund Implementations and Customer Success to deliver a seamless customer experience.
• Hire, develop and retain exceptional operational talent.
• Lead through ambiguity, resolving escalations and ensuring consistent execution across multiple teams and markets.

What you'll need

• Significant leadership experience within fund administration, private equity, venture capital or another complex financial operations environment.
• Experience leading managers and building high-performing organisations across multiple teams.
• Strong expertise in fund operations, including capital calls, distributions, investor servicing and treasury processes.
• Credibility to coach experienced operators through complex fund structures, LP agreements and operational challenges.
• Systems mindset with natural thinking about automation, process design and scalable operating models.
• Strong commercial judgement to balance customer experience, operational quality and efficiency.
• Excellent stakeholder management and communication skills across technical and non-technical teams.

What they offer

• Competitive compensation package
• Customizable benefits package (wellbeing, sport, mobility, food, and more)
• 28 days of vacation, plus 2 company days and local public holidays
• Remote-flexible hybrid (3 days/week in office)
• Up to 6 remote calendar weeks a year

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