Customer Success Manager (Europe) (Remote)

As Customer Success Manager, you'll own a portfolio of important accounts, driving adoption, retention, and expansion. You'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow, turning strong onboarding and deep adoption into renewals and growth.

What you'll do

• Own retention and expansion across your book of accounts with real commercial upside tied to results delivered
• Ensure seamless onboarding, adoption, retention, and revenue expansion across the customer journey
• Build the Customer Success function from scratch and develop playbooks
• Build a strong network across the RevOps and Sales community globally
• Work closely with Sales, Product, and Marketing to create a customer-first culture
• Lead implementation teams for complex products

What you'll need

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering
• Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams
• Proven track record with metrics and urgency around onboarding and implementations
• Data-driven decision-making mindset, translating insights into actionable strategies
• Exceptional executive communication and stakeholder management skills
• Strong cross-functional collaboration skills

Nice to have

• Experience in Revenue Operations and/or as a Salesforce admin
• Deep knowledge of Salesforce data capture, pipeline management, and forecasting
• Experience or ability to implement AI to optimize processes

What they offer

• Competitive compensation, including performance-based incentives and equity
• Revenue-generating role, closely collaborating with the founders
• Opportunity to work with experienced RevOps & GTM leaders across the customer base
• Flexible PTO