Working Student - Technical Support

As a Working Student in Technical Support, you help keep 1,000+ care facilities running smoothly. When something breaks - a firewall, an integration mismatch, a regression - documentation stops. Your mission: catch it fast, fix it, and make sure it doesn't happen twice.

What you'll do

• Own technical cases end-to-end - reproduce and isolate faults across app, network, and integrations
• Debug integrations and on-prem configs for German care software systems
• Untangle customer-side IT issues like firewalls, proxies, and certificates
• Monitor system health during your shift and support incident response
• Turn recurring issues into fixes - contribute to root-cause docs and runbooks

What you'll need

• Enrolled student (Bachelor's/Master's), ideally in Computer Science or related - active enrollment required for a Werkstudent contract
• Good Windows/Linux fundamentals and networking basics (firewalls, proxies, DNS, TLS)
• Available for rotating evening/weekend shifts, calm and clear under pressure
• German at C2 level, plus good English

Nice to have

• Exposure to observability tools (Grafana, Sentry) and API/integration debugging, or eagerness to learn fast

What they offer

• Flexible working hours
• Deutschlandticket reimbursement
• 25 days of vacation plus birthday off