Jnr. Customer Success Manager - German Speaking

As a Customer Success Manager on the Project Planning team, you'll own the customer journey from contract signing through go-live to early adoption for voize's smallest customer segment. You'll manage this portfolio as a pool: building the processes, playbooks, and HubSpot systems that let a small team responsibly and efficiently run a large number of accounts.

What you'll do

• Run the pool, not just the inbox: Triage the team's shared inbox by urgency and impact rather than order of arrival, making sure the customers who need it most get attention first.
• Own the signing-to-training-delivered journey: Make sure every customer, for every product, has clear, tracked milestones and dates from contract signing to go-live—and that nothing slips through unnoticed.
• Build and improve the system, not just operate it: Continuously assess what data and event logs the team needs in HubSpot, close the gaps, and turn manual tracking into automated views and alerts.
• Design for scale: Create templates, playbooks, and automations so the pool can grow to more accounts without headcount growing at the same rate.
• Drive adoption beyond go-live: Monitor usage across the portfolio and run lightweight, scalable interventions for accounts that go live but don't fully adopt voize.
• Collaborate cross-functionally: Partner closely with CSMs, Sales/Account Executives, Support, and Solutions Engineering to unblock customers and keep the journey smooth.

What you'll need

• A systems and process mindset: You default to "how do we make this scale for many accounts" rather than solving each case one at a time.
• Strong logical and analytical thinking: You're comfortable spotting patterns, gaps, and risks in data and turning them into simple, workable processes.
• Hands-on experience with a CRM (HubSpot preferred): You're comfortable working with properties, workflows, and reports—and improving them, not just using them.
• Prioritization instinct: You can manage a high volume of accounts and requests without becoming purely reactive.
• Fluent in German (C1), to support the German customer base, and a good command of English.
• Based in Germany, full-time.

Nice to have

• Customer Success, Support, or Operations experience.

What they offer

• 30 vacation days plus your birthday off
• Germany Transport Ticket
• Urban Sports Club membership
• Stock options
• Flexible working hours and hybrid setup
• Access to learning platforms (Blinkist, Audible) and regular company off-sites