Customer Training Manager

As an Onboarding Manager - Training Expert, you will be responsible for delivering impactful training sessions, both online and onsite, to ensure users understand how to maximize the value of voize's AI-powered solution. You will motivate and engage groups of 10-15 caregivers (power users & voize coaches), empowering them to embrace the technology and improve their documentation workflow.

What you'll do

• Lead online and onsite sessions, empowering voize coaches at clients to deliver effective training to larger groups.
• Facilitate engaging and motivating training sessions for caregivers to activate the product quickly.
• Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback.
• Track user adoption and revisit training for groups with low engagement.
• Continuously update and improve training content based on feedback and onboarding friction.
• Conduct onsite visits for low adoption cases to re-engage users and support them on-site.

What you'll need

• Proven experience in Train the Trainer programs, particularly with large groups.
• Strong communication and presentation skills, able to engage and motivate users.
• Experience in training professionals, ideally in the healthcare or caregiving sector.
• Passion for technology adoption and empowering others to embrace change.
• Fluent in German (C2), with good knowledge of English.
• Willingness to travel 2–3 times a week to customers.

What they offer

• Stock options as a co-creator of success.
• 30 vacation days plus your birthday off.
• Germany Transport Ticket and Urban Sports Club access.
• Regular company off-sites and learning platforms such as Blinkist and Audible.
• Flexible working hours and hybrid setup.