Care Expert - Customer Training

As Care Expert, you are the trusted domain advisor for voize's most strategic care group customers. You sit at the intersection of Pflege expertise and digital transformation — partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work.

What you'll do

• Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption
• Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g. Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers
• Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours
• Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows
• Translate cross-account patterns into structured insights for the Product team — clearly distinguishing process issues, EHR configuration gaps, and genuine product needs

What you'll need

• Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role — you've worked at the level of the people you'll be advising
• Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap) in stationäre Altenpflege
• Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin
• Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each
• Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice

What they offer

• Stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Regular company off-sites and access to learning platforms such as Blinkist and Audible
• Flexible working hours and hybrid work setup