Care Expert - Customer Training

About the role

As Care Expert, you are the trusted domain advisor for voize's most strategic care group customers. You sit at the intersection of Pflege expertise and digital transformation — partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work.

What you'll do

• Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption
• Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g. Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers
• Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours
• Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows
• Translate cross-account patterns into structured insights for the Product team — clearly distinguishing process issues, EHR configuration gaps, and genuine product needs

What you'll need

• Background as Pflegedienstleitung, QM-Beauftragte/r, or in a senior care quality/operations role — you've worked at the level of the people you'll be advising
• Deep familiarity with QM processes, care documentation standards, and EHR systems (ideally Vivendi/Snap) in stationäre Altenpflege
• Fluent German and the communication range to navigate a skeptical Pflegedienstleitung, a cautious Geschäftsführung, and an impatient IT admin
• Structured diagnostic thinker: you can determine whether a rollout challenge is rooted in process, system configuration, or change management — and know what to do about each
• Collaborative by nature: you work closely with CSMs, filter signal to Product, and contribute to building the Care Expert playbook as a practice

What they offer

• Stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Regular company off-sites and access to learning platforms such as Blinkist and Audible
• Flexible working hours and hybrid work setup