Integration Success Manager

Support clients throughout the integration process and post-launch. Develop learning materials and tools to enhance the client experience when integrating with the API, and contribute to the rapidly expanding domain of Integration Success engineering.

What you'll do

• Deal with clients requests and technical incidents.
• Conduct workshops with clients to help them integrate smoothly.
• Monitor clients API and Webhooks consumption to proactively address any oddities.
• Check the clients implementation quality by conducting joint testing sessions with clients.
• Work with other Client Impact teams to deliver an exceptional experience for our clients.
• Contribute to the team quarterly priorities to ensure scalability and proactiveness of the Integration Success function.

What you'll need

• Solid background in software maintenance, specifically in roles that involved either consuming or providing APIs.
• Passion for communication, support, and improvement with genuine enthusiasm for fostering clear and effective communication with external stakeholders.
• Belief in engineering rigor for documentation and examples, treating them with the same meticulous attention to detail as code.
• Ability to see beyond technical detail to the broader product experience and empathize with clients.
• Focus on what matters, and plan and prioritize accordingly in a fast-paced environment.
• Ownership of tasks and their outcomes with proactive anticipation of challenges.

Nice to have

• Prior experience in Developer eXperience, Technical Support/Integration Success, Solutions Engineering, or Technical writing.
• Experience working in the FinTech domain.

What they offer

• €20,000 per year to spend on the best AI tools available.
• 30 days of annual leave and sports benefits.
• Personal development budget and freedom to decide how to use it.
• Work from any of our hubs in Berlin, London or Tallinn hybrid or remotely across Europe.
• Competitive, above-market salary and participation in employee equity program.
• UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest.