Customer Support Agent- DE

As a Customer Support Agent for the German market, you will be the voice of our company, supporting our German-speaking customers and merchants across multiple channels.

What you'll do

• Supporting our German-speaking customers by phone, email, chat and social media channels
• Supporting our merchants for all questions and inquiries about our POS solution
• You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

What you'll need

• Multi-tasking skills
• Excellent verbal and written communication (German and English)
• Problem solving attitude
• Experience with CRM systems
• Demonstrated ability to work in team and also independently

What they offer

• Annual L&D budget of €2000 for conferences and further education
• 30 days sabbatical after 3 years of employment
• Referral bonus programme
• Office-first setup in Berlin with global team collaboration