Customer Support Agent- DE
SumUp
Seniority
Midweight
Model
In-Office
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
As a Customer Support Agent for the German market, you will be the voice of our company, supporting our German-speaking customers and merchants across multiple channels.
What you'll do
- Supporting our German-speaking customers by phone, email, chat and social media channels
- Supporting our merchants for all questions and inquiries about our POS solution
- You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants
What you'll need
- Multi-tasking skills
- Excellent verbal and written communication (German and English)
- Problem solving attitude
- Experience with CRM systems
- Demonstrated ability to work in team and also independently
What they offer
- Annual L&D budget of €2000 for conferences and further education
- 30 days sabbatical after 3 years of employment
- Referral bonus programme
- Office-first setup in Berlin with global team collaboration