Customer Success Manager | Spanish and Italian Market

You are the first and most important point of contact for new customers. You guide companies through the entire onboarding process, help them successfully integrate Superchat into their existing workflows, and ensure they quickly gain real value from the platform. You work closely with Sales, Product, and Support, laying the foundation for a long-term, successful customer relationship.

What you'll do

• Own the successful start of a large number of SMB and mid-market customers - from first conversations to productive use
• Plan and lead individual onboarding sessions so customers use Superchat confidently, achieve real value, and solve challenges in a solution-oriented way
• Show customers the value of Superchat and enable them to keep growing successfully with the product beyond onboarding
• Respond empathetically and with technical expertise to customer needs and set up individual configurations that fit their processes and goals
• Understand how customers use the product, actively gather feedback, and contribute to software development
• Develop a deep understanding of the product and become a trusted point of contact throughout the customer lifecycle

What you'll need

• Native or near-native Spanish and Italian skills
• Strong communication skills - explain complex topics clearly and communicate confidently with different customers
• Ownership mentality with ability to take on and fully own projects
• Trusted advisor instincts - recognize what customers need, communicate empathetically, and build long-term relationships
• Tech-curious and hands-on approach to understanding tools and systems
• Analytical and product-minded - understand how customers use products and recognize patterns

What they offer

• Urban Sports Club or John Reed membership, or public transport pass/Dance subscription
• In-office culture in Berlin with flexibility for remote work
• International team with diverse cultural backgrounds
• High degree of ownership and strong learning culture
• Regular company-wide and team events