Revenue Operations Manager - Retention & Expansion

As the Revenue Operations Manager for Retention & Expansion, you will own the strategic operationalization of SoSafe's post-sales organization. Your core mission is to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by building the frameworks, data, and intelligent automations that empower our Customer Success Managers, Account Executives, and Renewal Managers.

What you'll do

• Serve as the functional lead for all things post-sales/customer success operations. Translate executive retention goals into crisp, repeatable operating rhythms, territory maps, and intelligent Book of Business design.
• Define, document, and oversee the end-to-end process for our newly formed Renewal Managers team. Standardize deal qualification, risk mitigation touchpoints, and digital contracting workflows in Salesforce and DocuSign.
• Partner with our dedicated GTM AI Engineering Team to infuse intelligent automation (via Clay, Zapier, Claude & Co.) into the daily routines of CSMs and Renewal Managers.
• Take full ownership of renewal forecasting workflows inside and outside of Clari. Move customer base metrics from "available data" to "actionable insights" by leading the rollout of Customer Healthscore V3.
• Act as the strategic bridge between CS, Sales and Marketing leadership as well as our Product Organisation to build a friction-free customer journey.

What you'll need

• 5+ years of professional experience in Revenue Operations, Customer Success Operations, or Growth Operations within a B2B SaaS environment ideally through a scale-up phase from €50M to €100M+ ARR.
• Proven experience directly leading an operational focus area. You proactively identify funnel leakages, propose structural solutions to leadership, and drive change management.
• Advanced, hands-on experience with Salesforce (SFDC) and a leading revenue forecasting/analytics platform (ideally Clari or Gong/Planhat).
• Strong familiarity with modern data enrichment and orchestrators (e.g., Clay, Zapier, or native AI-native tools).
• Deep fluency in calculating and optimizing NRR, GRR, Expansion Velocity, and Churn cohorts.

What they offer

• Flexible hours, 33 vacation days
• Access to Open Up, corporate discounts
• Virtual events, collaborative team activities, and opportunities for local meet-ups
• Tech equipment, referral bonuses, dog-friendly HQ