Customer Support Specialist - DACH

As a Customer Support Specialist at Shiftbase, you are the first point of contact for our customers. You help users with questions about our software, resolve technical issues, and ensure that every customer receives quick and friendly assistance.

What you'll do

• Answering customer questions via email, chat, and telephone.
• Supporting users in using the platform and explaining functionalities.
• Solving first-line technical issues.
• Escalating more complex issues to the 2nd line support team.
• Collecting feedback from customers and sharing it with internal teams.

What you'll need

• Excellent communication skills in German, both spoken and written.
• Ability to listen well and ask follow-up questions.
• Empathy and customer focus.
• Analytical thinking and problem-solving skills.
• Accuracy in documentation and follow-up.
• Being able to set good priorities and know when to escalate.
• A proactive, team-oriented attitude.

Nice to have

• Familiarity with tools such as HubSpot, Jira, or Atlassian.

What they offer

• Gross monthly salary of €2,800 to €4,000, depending on your experience.
• Plenty of opportunities to develop your knowledge and skills within a growing SaaS scale-up.
• An open and engaging culture with short lines of communication and room for personal initiative.
• Your support helps thousands of customers in Europe work more efficiently with Shiftbase every day.