Customer Success Manager (German Speaking)

About the role

We are seeking a highly motivated Customer Success Manager to join our team and work with customers from the DACH region. You will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support, while improving CSM processes and setting up infrastructure to be highly impactful.

What you'll do

• Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
• Build and improve CSM processes and set up the infrastructure to be highly impactful on the customer journey
• Onboard and support Secfix customers through the lifecycle of their certification journey
• Become an expert in ISO 27001, GDPR and other forms of compliance
• Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
• Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
• Write and record educational and technical content for our knowledge base

What you'll need

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with cross-functional teams (Sales, Support, Engineering, Product)
• Energetic and engaged with remote culture

Nice to have

• Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion
• Other languages
• Entrepreneurial mindset

What they offer

• 100% remote work with a virtual office in Gather
• Industry-competitive local salaries at or above market
• Generous equity package
• 26 days holiday plus local public holidays
• €1,000 annual personal development budget
• Comprehensive health coverage and remote workspace budget