Freelance Customer Success Manager – Polish-Speaking

We're looking for a freelancer to support our Polish-speaking customers on a project basis. After an initial onboarding phase, you will take on assignments as needed, primarily running virtual trainings and supporting customers through key phases of our platform.

What you'll do

• Running virtual trainings with Polish-speaking customers, guiding them through the Root Platform (onboarding, data collection workflows, reporting features)
• Supporting customer projects during active data collection phases — answering questions, ensuring data quality, and driving completion
• Acting as a trusted point of contact for Polish-speaking users (primarily agricultural stakeholders), helping them navigate the platform and understand its value
• Flagging risks and opportunities to the internal Customer Success team, including churn signals, product feedback, and user engagement patterns

What you'll need

• Native-level Polish (written and spoken)
• Professional proficiency in English, our internal working language
• Experience in Customer Success, Account Management, or Customer-Facing Operations, ideally in a B2B SaaS environment
• Comfortable with virtual training delivery (webinars, workshops, screen-sharing sessions)
• Self-organized, reliable, and able to work independently with minimal supervision

Nice to have

• Familiarity with sustainability, carbon accounting, or agricultural supply chains
• Experience with data collection platforms or survey/assessment tools
• German language skills

What they offer

• Project-based freelance work with flexible, low and irregular hours
• Collaboration with a cross-disciplinary team of sales, account managers, product experts and customer success specialists