Customer Success Manager - Landwirtschaft

Drive customer success by supporting a customer portfolio, ensuring smooth project execution and tool adoption, and helping build strong, trust-based relationships that maximize long-term value and advocacy.

What you'll do

• Own the success of a defined customer portfolio, acting as the primary point of contact and trusted advisor, guiding customers through key success milestones (onboarding, data collection, verification, reporting, reduction readiness) and ensuring they clearly understand and realize the value of the Root Platform
• Plan, manage, and execute customer projects end-to-end, driving primary data coverage at scale through increased user engagement and data completion, serving as the first point of contact for agricultural users when needed, and ensuring high data quality, clear milestones, and on-time delivery
• Design and run farmer-facing enablement, including digital webinars to drive participation, improve data quality, and build trust at the farm level
• Collaborate with Account Management to relay customer feedback while building trust-based customer relationships that drive long-term satisfaction, retention, and advocacy
• Collaborate with Product to bring agricultural and agronomic expertise into our products, translating practical farming knowledge and farmer needs into actionable product feedback and clear, farmer-facing recommendations

What you'll need

• Agricultural background (practical farm experience, agricultural studies, or prior work with agricultural users such as advisors, cooperatives)
• Hands-on and detail-oriented, you thrive in fast-changing, early-stage environments, can juggle multiple tasks, and ensure nothing falls through the cracks
• First experience in Customer Success, Operations or other fast-paced environments, where you supported or executed customer-facing processes end-to-end
• People-centric and proactive, empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities in mind
• Comfortable working with data in Excel and digital platforms, with an eye for completeness and consistency
• Fluent in German and English; additional languages (Polish, French, Portuguese, Spanish) are a plus