Customer Service Agent — Investment & Pension Products

You will become an expert for our Investment and Pension products and processes as the contact person for our customers. You will independently handle customer inquiries by phone and in writing in German and English, contributing to making the use of our platform a positive customer experience.

What you'll do

• Quickly become an expert for our Investment and Pension products and processes, you are the contact person for our customers.
• With your communication skills, you independently handle customer inquiries by phone and in writing, in German as well as in English.
• You work closely with other colleagues from our Customer Service support teams and other Raisin departments and stakeholders.
• You professionally handle inquiries regarding the account opening, the investment and pension offering up to basic tax issues.

What you'll need

• You speak German at C2 level, both written and spoken and have a good command of English.
• Professional experience in customer service is desirable, regardless of industry.
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics and in modern finance and capital markets.
• You are located in Berlin or Hamburg, ready to work from the office minimum twice a week.
• You have good IT skills (especially Google Workplace, Zendesk).

Nice to have

• Additional language skills, such as Dutch or Spanish.

What they offer

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• Company pension scheme (Betriebliche Altersvorsorge) supported with 20%.
• Urban Sports Club membership subsidized with €20+ per month.
• Deutschland Ticket subsidized with €25 per month.
• JobRad bike lease with insurance covered by Raisin.