Forward Deployed Engineer

This is a hands-on role with end-to-end responsibility for customer deployments and technical success. You will work directly with a subset of our customers, configure and customize our product to their specific environments, and ensure that Luna works reliably in real-world healthcare settings.

What you'll do

• Own the technical onboarding of new customers, from first deployment to stable production usage
• Configure and customize Luna to fit different practice setups, workflows, and constraints
• Implement customer-specific solutions where necessary and feed recurring patterns back into the core product
• Act as the technical point of contact for your customers when things don't behave as expected
• Identify friction in onboarding and customer operations and build automations or tooling to remove it
• Build internal tools, scripts, and automations that help scale forward deployed engineering
• Support Sales, Customer Success, and Marketing with technical insights, analytics, and targeted improvements
• Help investigate and resolve production issues affecting customers, and turn learnings into lasting fixes

What you'll need

• Hands-on programming experience
• Proven ability to own software or technical systems end-to-end
• Comfortable working directly with customers on technical topics
• Fluent German (spoken and written)
• Looking forward to working on-site in Berlin in a fast-moving environment in build-mode

Nice to have

• Strong hands-on programming experience in TypeScript and/or Python
• Prior experience in startups or scale-ups
• Experience with observability and debugging tools (e.g. Sentry, Grafana, Langfuse)
• Prior responsibility for customer-facing technical work
• Experience improving operational or onboarding processes through automation

What they offer

• A beautiful workspace in Berlin Mitte, complete with a ping pong table, PlayStation, and VR setup
• Regular get-togethers, happy hours and offsites
• Free dinners, subsidized lunches and sponsored Urban Sports Club subscription