Technical Account Manager (Remote Europe)

About the role

Own the technical success of n8n's strategic top tier customers, helping them run healthy, scalable, and high-performing environments while maximizing long-term platform adoption. As a trusted technical advisor, you'll partner closely with customers and internal teams to make sure top tier accounts get the guidance, support, and operational excellence they need to succeed.

What you'll do

• Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
• Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
• Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
• Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
• Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
• Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
• Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.

What you'll need

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
• Experience diagnosing performance, reliability, and scalability challenges in production environments.
• Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders.
• Confidence building trust with senior technical stakeholders and aligning internal teams around customer outcomes.
• Experience working closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges.
• Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and operational considerations for running scalable, reliable production systems.

Nice to have

• At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, or Node-RED.
• Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes.
• Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments.
• Background working with open-source, developer-first, or technical platform products.

What they offer

• Competitive compensation
• Ownership with equity
• Work/life balance
• Visa sponsorship to Germany available