IT Support / TechOps Specialist

We're looking for an IT Support / TechOps Specialist to join our team in Berlin. You'll provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work.

What you'll do

• Provide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable work
• Troubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)
• Support and administer a range of SaaS tools used across the company
• Own IT-related onboarding and offboarding processes for employees, including access provisioning and device setup
• Procure, configure, and manage hardware and software assets
• Ensure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)
• Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablement
• Proactively identify repetitive tasks and improve or automate IT and TechOps workflows

What you'll need

• Strong motivation to help others and take ownership of IT topics end to end
• Hands-on experience in IT support, TechOps, or a similar role
• Practical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)
• Strong experience administering and troubleshooting macOS and Windows systems, including regular use of the command line and scripting to automate tasks and resolve issues
• Good working knowledge of hardware, networking, and endpoint management
• Experience managing IT assets, inventories, and documentation
• A process-oriented mindset with a focus on reducing manual work through automation
• Fluent English (additional EU languages are a plus)

Nice to have

• Experience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platforms
• Familiarity with identity and access management and mobile device management tools
• Interest in security standards and certification processes (e.g. ISO 27001)

What they offer

• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership