Customer Success Manager - UK & Ireland

We are seeking a motivated and proactive Customer Success Manager to support all of our customers, especially our medium to large customers on the UK & Ireland market. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

What you'll do

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
• Identify and capitalise on opportunities for upselling additional products or services.
• Collaborate with the Business Development team to identify new business opportunities and support the company's growth initiatives, as well as travelling occasionally to meet some of our customers face to face.
• Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
• Create and maintain accurate customer records and documentation in CRM systems.
• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

What you'll need

• Customer-focused with a passion for helping clients succeed.
• Strong organisational skills and attention to detail.
• Ability to thrive in a collaborative and fast-paced environment.
• Goal-oriented, with a track record of achieving targets.
• Ability to adapt to changing customer needs and industry trends.
• A proactive and problem solving mindset, with the ability to take ownership of tasks and drive results.

Nice to have

• Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!).

What they offer

• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Flexibility and possibility to work remotely
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers