Technical Support Engineer

As a Technical Support Engineer, you'll provide technical assistance to our growing user base. You'll work directly with customers to help them deploy and troubleshoot NetBird's platform, ensuring a seamless and satisfying user experience. You'll also collaborate with our Engineering and Product teams to identify improvements and shape the future of our platform.

What you'll do

• Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
• Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
• Update and create documentation around the product
• Partner with our sales and engineering team to ensure customers' needs are met effectively
• Participate in team discussions to improve support processes and share insights with the broader team
• Advocate for product improvements and contribute to the team's continuous development

What you'll need

• 3+ years of experience in a technical support role, ideally within a SaaS or network security company
• Strong knowledge of networking concepts, including protocols and routing
• Excellent written and verbal communication skills for email, chat, and async discussions
• A proactive attitude and the ability to think on your feet while solving complex customer issues

Nice to have

• Hands-on experience with VPN technologies or zero-trust networking
• Familiarity with NetBird or similar open source platforms
• Experience developing in Go
• Experience in cloud environments
• Contributions to open source projects

What they offer

• Competitive base salary and equity incentives
• Hybrid work environment with centrally located Berlin office
• Diverse and collaborative team focused on fast, clean shipping
• High level of independence with focus on outcomes
• Growth opportunities at the forefront of the Zero Trust security revolution