Customer Support/Success Manager - Digital Events

In close collaboration with the Sales team, you will lead projects and events ensuring delivery of an awesome client experience, serve as the primary point of contact for dedicated clients, and mentor more junior members in the team.

What you'll do

• Lead projects & events ensuring we deliver an awesome client experience and mentoring more junior members in the team
• Serve as the primary point of contact for dedicated clients, interfacing with the broader Morressier team to meet needs, solve challenges, and ensure overall customer success
• Onboard new clients via video training calls
• Present, define and execute on project scope according to partnership agreements
• Get product feedback and represent clients needs and future roadmap
• Present new product developments to clients and ensure consistent communication
• Manage post-project client debriefs
• Deliver outstanding customer service using the shared Intercom help desk and the online knowledge base

What you'll need

• Relevant experience in Event Management, or Customer Support/Success in a Digital Events Environment
• Proven track record of high satisfaction rates (clients and users)
• Excellent Excel/database skills, comfortable with manipulating .csv files and managing data imports
• Excellent communication skills, comfort on phone and video, ability to put clients at ease
• Strong organizational and planning skills with meticulous attention to detail
• Fluent English (spoken and written)
• Willing to accommodate US business hours
• Willingness to work on weekends (extra days will be compensated)

Nice to have

• Understanding and appreciation for the academic research process, interest in scientific advancement and/or scholarly communications

What they offer

• Competitive salary
• Flexibility for remote work from home or anywhere else
• High-performing dynamic team from around the world
• Ability to take ownership and opportunities for growth
• Help mold the future of science and scholarly communications