Associate Director, Strategic Accounts & Retention | AI Workspace

This is a highly visible leadership role with direct influence on Libra's growth strategy. You'll own new business development across Europe's largest law firms and corporate legal departments while leading customer retention and digital revenue initiatives across multiple markets.

What you'll do

• Lead market expansion across the top 50 European law firms and top 100 corporate legal departments.
• Coach and support senior cross-border Account Executives on complex, multi-country opportunities.
• Build account penetration, competitive displacement, and account-based growth strategies.
• Develop executive-level relationships and engage senior stakeholders at target organizations.
• Lead negotiations and commercial strategy for high-value enterprise agreements.
• Lead a team of three Retention Managers across multiple regions and drive customer adoption, value realization, and renewal outcomes.
• Own churn management, retention programs, and executive business reviews.
• Oversee e-commerce performance across European markets and optimize digital sales channels.

What you'll need

• 8+ years of success in enterprise SaaS, legal technology, or professional services sales leadership.
• Proven experience winning and managing complex, multi-country enterprise deals.
• Track record of exceeding new business targets and delivering sustainable growth.
• Experience leading high-performing sales, retention, or customer success teams.
• Strong executive presence and ability to influence senior stakeholders.
• Commercially astute, data-driven, and comfortable operating in fast-growth environments.
• Fluent English required; Dutch and/or additional European languages are a plus.

What they offer

• Full-time work week of 36 hours.
• Commission scheme.
• Personal choice budget, home office allowance, and commuting allowance.
• Flexible, hybrid work setup with twice-weekly office attendance.
• Continuous investment in employee growth and development.