Support Engineer
Langdock
Seniority
Junior
Model
In-Office
Sector
Salary
€20,800 – €20,800
Contract
Full-Time
Customer support is where our platform meets the real world. As a Support Engineer (Working Student), your primary mission is to keep our customers unblocked and happy. You will be a daily anchor in our support queue — answering technical questions, troubleshooting edge cases, and resolving customer tickets directly.
What you'll do
- Spend the vast majority of your daily hours in the queue, handling customer tickets end-to-end across model quirks, API integrations, enterprise compliance, billing, and access control.
- Dig into reported issues, reproduce bugs, test potential fixes, and communicate clear, empathetic, and accurate solutions to enterprise users.
- Flag recurring user friction, document edge cases with clear reproduction steps, and surface bugs directly to engineering.
- Suggest practical tweaks to our support workflow and test internal AI tooling to help resolve routine questions faster.
What you'll need
- Genuine excitement for front-line support: you take pride in helping customers, write with patience and clarity, and enjoy working through an active ticket queue.
- Ability to commit to 20 hours per week, distributed across 5 days (Monday–Friday, ~4 hours/day) working 100% on-site from our Berlin office.
- Strong systems thinking and an analytical drive: you like breaking down tricky technical or operational problems logically.
- High agency and end-to-end ownership: you take responsibility for tickets from start to resolution.
- Deep curiosity for applied AI and tooling: you love experimenting with new models, automations, and modern tools.
- Currently enrolled as a university student in Computer Science, Data Engineering, or a related field, looking for a long-term working student role (ideally 12+ months).
- Clear and professional communication in both German and English.
What they offer
- Paid working student role with competitive hourly compensation.
- 100% on-site work in Berlin office.
- Opportunity to directly influence product and engineering through bug reports and support insights.