Support Engineer Intern

Customer support is where our platform meets the real world. As a Support Engineer Intern, your primary mission is to keep our customers unblocked and happy. You will spend most of your day in the support queue answering technical questions, troubleshooting edge cases, and resolving customer tickets directly.

What you'll do

• Spend the vast majority of your daily hours in the queue, handling customer tickets end-to-end across model quirks, API integrations, enterprise compliance, billing, and access control.
• Dig into reported issues, reproduce bugs, test potential fixes, and communicate clear, empathetic, and accurate solutions to enterprise users.
• Flag recurring user friction, document edge cases with clear reproduction steps, and surface bugs directly to engineering.
• Suggest practical tweaks to our support workflow and test internal AI tooling to help resolve routine questions faster.

What you'll need

• Genuine excitement for front-line support: you take pride in helping customers, write with patience and clarity, and enjoy working through an active ticket queue.
• Available to start ASAP for a 6-month full-time internship, working 100% on-site from our Berlin office.
• Strong systems thinking and an analytical drive: you like breaking down tricky technical or operational problems logically.
• High agency and end-to-end ownership: you take responsibility for tickets from start to resolution.
• Deep curiosity for applied AI and tooling: you love experimenting with new models, automations, and modern tools.
• Technical or analytical background (studies or hands-on experience in Computer Science, Data Engineering, or a track record of building technical projects).
• Clear and professional communication in both German and English.

What they offer

• €5,000/month gross compensation
• 6-month full-time internship role
• 100% on-site work from Berlin office at Greifswalder Strasse 212
• Collaborative team environment with daily in-person collaboration
• Access to health and wellness benefits including gym and running activities