Staff Product Engineer
Intercom
Seniority
Senior
Model
Hybrid
Sector
Salary
Undisclosed
Contract
Full-Time
As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
What you'll do
- Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers.
- Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases.
- Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.
- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
- Play an active role in hiring, mentoring and career development of other engineers
- Raise the bar for technical standards, performance, reliability, and operational excellence
What you'll need
- Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created
- Significant, demonstrated impact that your work has had on the product and/or the teams
- Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn't need to be a language that we use here
- Experience with Distributed systems
- 2+ years of experience as the primary technical leader for a team
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users
What they offer
- Hybrid working policy with expectation to be in office at least three days per week
- Compensation determined by location, job level, job-related knowledge, skills, and experience
- Incentive compensation, equity, and benefits eligibility for certain roles
- Health, wellbeing, family, and financial future support programs

