Operations Associate

An operations and customer support role using our messaging platform to answer questions through text and schedule calls. You'll help customers navigate insurance by speaking with them via email and video call, while completing data entry and operational tasks—all without sales incentives.

What you'll do

• Answer customer queries through email and calls
• Effectively deal with customer issues
• Answer customers within one working day with the team
• Respond to urgent requests within one hour during working hours with the team
• Communicate with insurance partners as necessary
• Complete manual tasks such as policy purchases, claim submissions, cancellations, and more

What you'll need

• Careful and detail-oriented when completing repetitive tasks
• Comfortable following instructions and established processes in day-to-day operations
• Outstanding customer service skills
• Ability to recognize urgent matters and prioritize / balance customer inquiries
• Fluent in Business English
• Exceptional interpersonal and communication skills

Nice to have

• Experience in customer support and/or insurance
• Fluency in German, with the ability to communicate clearly in a professional context
• Personal experience as an expat living in a country away from home

What they offer

• Work for a Berlin-based company remotely or in person with company dinners and retreats
• Small team, flat hierarchy, and mission-driven
• €1,200 annual learning budget for books, conferences, and classes
• €500 office furnishing budget
• Company equipment including MacBook and Monitor