Customer Growth Manager

As one of the first Account Managers at DataGuard, you'll take ownership of a portfolio of customers with significant untapped growth potential and help build our Account Management function from the ground up. You'll focus on expanding existing customer relationships and turning business challenges into commercial success.

What you'll do

• Take ownership of expansion revenue across a portfolio of existing customers that has been intentionally selected for its significant growth potential
• Help build DataGuard's Account Management function from the ground up, shaping processes, collaboration models and best practices along the way
• Create and execute strategic account plans that uncover new use cases, engage additional stakeholders and unlock growth opportunities across your accounts
• Turn customer needs, regulatory changes and compliance & security requirements into commercially meaningful conversations and expansion opportunities
• Work closely with Customer Success and Professional Services, leveraging their customer insights to identify and convert opportunities into revenue
• Build trusted relationships with key stakeholders and lead commercial discussions from discovery through to negotiation and close
• Collaborate closely with the wider Sales team and report directly to the Head of Sales

What you'll need

• Experience owning revenue targets across a portfolio of existing customers, named accounts or a book of business in a B2B SaaS environment
• Ability to spot opportunity where others see a satisfied customer
• Track record of consistently uncovering and converting growth opportunities into revenue through upsell, cross sell and strategic account development
• Ability to navigate multiple stakeholders and build business cases that lead to commercial outcomes
• Comfort thriving in environments where not everything is fully built yet and ability to see ambiguity as an opportunity rather than a blocker
• Fluency in German and English

What they offer

• Freedom, trust, and tools to make an impact in a purpose-driven company
• High degree of flexibility with tailored working hours, choice of work location, and lifestyle benefits
• Secure, future-focused role in a dynamic scale-up in the Security & Compliance market
• Growth along expert or leadership paths with employee accelerator programs and personal training budget
• Autonomous work environment with flat hierarchy and collaborative communication